Policy

Privacy Policy
All data collected from our web site and any other source of marketing are used for internal purposes only.

Business License ’s
Within the State of Florida we will ONLY sell and ship to businesses with a valid Annual Resale Tax Or Tax Exempt Certificate from department of revenue, State of Florida form (DR-13). This form MUST be faxed to us at 954-677-0270 prior to any orders being shipped.

COD’S
All orders must be paid for at time of shipping either by a bank deposit or with a valid credit card. We do NOT ship COD.

Credit Cards
We accept Visa, Master, Discover and American Express.

Garment-Dyed Apparel and Denim
Shade variations are inherent in the garment dying and stonewashing processes. Garment dyed goods should be washed separately in cold water before wearing.

Hours
Our normal business hours are Monday thru Friday, 9am to 5pm EST.

Faxed Orders
Orders may be faxed to us 24 hours a day at 954-677-0270. You will receive a phone call confirming receipt of your order before it is shipped to you. Please insure that a contact phone number is supplied.

Pricing
Price subject to change without prior notice Unless otherwise noted, items are billed at three price levels. Case Price, Dozen Price, and Piece Price.

Case Price
Whatever portion of an order that is shipped in solid case packing will qualify for case pricing. (Partial cases will be billed at Dozen and Piece pricing as applicable)

Dozen Price
Dozen pricing is applicable when a product is ordered in 12 pieces per size per color categories.

Returns Policy
No returns will be accepted without a Return Authorization. Please inspect your merchandise before printing or embroidering. We CANNOT accept returns on decorated or washed garments under ANY circumstances. Defective merchandise must have a tape placed over the flaw before returning. Returns due to customer error will be subject to a 15% restocking fee with a minimum fee of $5.00. Freight charges will NOT be refunded. Please be sure of what you are ordering before you submit your order. All claims for shortages, damages, etc., must be made within 72 hours of receipt of merchandise. No goods will be accepted after one week from date of invoice under any circumstances. On orders shipped to third parties other than the buyer, it is the buyer’s responsibility to verify accuracy of style, color, size and quantity with the consignee prior to decorating. Cotton & Else, Inc. We cannot and will not be responsible for discrepancies on orders received by parties other than the invoiced customer. Mismatch or wrong items must report within three business days of receiving the goods.

Orders placed before 3pm EST
Will ship within 2 working days except any holidays.

We Value Our Customers
We know that you have other options when it comes to price, quality and services, but you preferred us which is greatly appreciated and thank you for chosen Cotton & Else products to continue progress for your business.

We strive to be the most progressive garment manufacturer in the United States, and we extend that ambition to our web site as online store.